Returns & Refunds Policy

Beyond the Anecdote products are produced individually to order. Some products may also be personalised using information, selections or results provided by you.

Please review your product, size, colour, design and any personalisation carefully before placing your order.

Change of mind

We do not offer returns, exchanges or refunds for change of mind.

This includes where you:

order the wrong size or colour;
decide you no longer want the product;
would prefer a different product or design;
find a similar product elsewhere;
do not like the product after receiving it, where the product is free from defects; or
make an error when providing or approving personalisation.

As our products are produced individually to order, we do not hold finished products as retail inventory and returned products cannot ordinarily be returned to stock for resale.

Personalised products

Some Beyond the Anecdote products are personalised using your questionnaire results, selections, information or other content associated with your order.

Please carefully review any available personalised preview before completing your purchase.

We do not provide a refund, return or exchange for change of mind where a personalised product has been correctly produced using the information, results or selections you provided or approved.

Product previews

Product images and personalised previews are provided as a visual guide to the expected finished product.

Because products are physically manufactured and printed on demand, the finished product may vary slightly from a digital preview. Minor variations may occur in colour, print positioning, scale, garment appearance or other characteristics as a result of screen differences, printing processes, materials, garment sizes and normal manufacturing tolerances.

These minor variations are not, by themselves, considered defects.

If the finished product is materially different from its description or the product you ordered, please contact us using the process below.

Faulty, damaged or incorrectly produced products

If your product arrives damaged, faulty, incorrectly printed, incorrectly personalised or materially different from what you ordered, please contact us.

Please provide:

your order number;
a description of the problem; and
clear photographs showing the issue where reasonably possible.

We may assess the product before providing a remedy.

Depending on the nature of the problem and your rights under Consumer Law, the appropriate remedy may include a repair, replacement, refund or another remedy.