Terms of Sale
Last updated: 28 September 2026
These Terms of Sale apply to purchases made through the Beyond the Anecdote shop at beyondtheanecdote.com.
By placing an order, you agree to these Terms of Sale and our Returns & Refunds Policy.
1. About these terms
In these terms, “we”, “us” and “our” mean Beyond the Anecdote, and “you” and “your” mean the person placing the order.
You can contact us through the Contact page on our website.
Nothing in these terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other rights that cannot lawfully be excluded.
2. Our products
Our merchandise is produced individually to order by our production partners. We do not hold finished products as retail inventory, and production generally begins after your order has been accepted.
Personalised products
Some products may be personalised using information, selections or results associated with your Beyond the Anecdote profile, such as your Political Compass or Personality Profile results.
Where a personalised preview is provided, please check it carefully before placing your order. You are responsible for checking that the product, size, colour, design and personalisation you select are correct.
Product previews
Product images and personalised previews are provided as a visual guide to the expected finished product.
Because products are physically manufactured and printed on demand, the finished product may vary slightly from its digital preview. Minor variations may occur in colour, print positioning, scale, garment appearance or other characteristics due to screen differences, printing processes, materials, garment sizes and normal manufacturing tolerances.
Minor variations of this kind are not, by themselves, considered defects.
Sizing
Please check the relevant size guide carefully before ordering clothing.
Choosing an incorrect size does not, by itself, make a correctly supplied product faulty.
3. Prices and payment
Prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.
Any applicable shipping charges are calculated at checkout and shown before you place your order.
Paying in another currency
Our payment provider may offer the option to display or process your payment in another currency.
Where a currency conversion is offered, the amount and any applicable conversion charges should be displayed before payment.
If you choose to pay in AUD using a payment method denominated in another currency, your bank, card issuer or other payment provider may apply its own exchange rate or fees.
Payment
Payment is taken when you place your order.
Payments are processed through our payment provider. We do not receive or store your full payment card details.
Pricing errors
We try to ensure our prices and product information are accurate.
If an obvious pricing or product-information error occurs, we may contact you before production to correct the error or cancel the affected order.
If we cancel an order because of an error on our website, we will refund the amount you paid for the cancelled item or order.
4. Orders and acceptance
After payment, you will receive confirmation that we have received your order.
Because products are made to order, we may review an order before sending it to production.
Your order is accepted for production when we submit it to our production partner.
Before production begins, we may decline or cancel an order where reasonably necessary, including where:
- we cannot deliver to the address or destination provided;
- the selected product or design cannot be produced;
- there is an obvious error in the price or product information;
- payment cannot be successfully processed or verified;
- we reasonably suspect fraudulent or unauthorised activity; or
- an order cannot reasonably be fulfilled.
If we cancel an order before production, we will refund the amount paid for the cancelled order to the original payment method.
The time taken for a refund to appear may depend on your payment provider or financial institution.
5. Changing or cancelling an order
Because our products are made to order, the opportunity to change or cancel an order can be very short.
If you notice a mistake or want to request a change, contact us as soon as possible and include your order number.
We will make reasonable efforts to change or cancel an order that has not yet entered production, but we cannot guarantee that a change or cancellation will be possible.
Once production has started, an order generally cannot be changed or cancelled because you have changed your mind.
Delivery details
You are responsible for checking that the recipient name, delivery address and other delivery information you provide are complete and accurate.
If you notice an error after ordering, contact us as soon as possible. We will make reasonable efforts to correct the address where possible, but we cannot guarantee that delivery information can be changed once production or shipping has commenced.
If we send an order to the address you provided and the order cannot be delivered, is delivered to that address, or is lost because the information you supplied was incorrect or incomplete, we do not provide a refund or replacement solely because of that error.
If an undelivered parcel is returned and can be resent, we may offer to resend it. Additional production, handling or shipping charges may apply where reasonably necessary.
If the delivery problem was caused by us or our fulfilment process rather than information you supplied, contact us and we will work with you to resolve it.
6. Shipping and delivery
We deliver to the destinations made available through our checkout.
Available destinations, shipping options and applicable charges are displayed during checkout.
Production and delivery times
Products require time to be produced before they are dispatched.
Any production or delivery timeframe displayed on our website or provided with your order is an estimate unless expressly stated otherwise.
Delivery can be affected by carriers, customs processing, public holidays, severe weather and other circumstances outside our reasonable control.
If your order has not arrived within a reasonable period after its estimated delivery date, please contact us.
Tracking
Where tracking is available, tracking information will be provided after dispatch and may also appear in the My Orders section of your account.
Tracking availability and the level of tracking information provided can vary depending on the destination, carrier and shipping method.
Import duties, taxes and customs charges
Orders delivered outside Australia may be subject to import duties, taxes, customs charges or other government charges imposed by the destination country.
Unless we expressly state otherwise at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.
If a parcel is refused because these charges are not paid, any refund or reshipping arrangement will depend on what happens to the parcel and the costs we incur, subject always to any rights that cannot lawfully be excluded.
Lost or damaged deliveries
If your order does not arrive within a reasonable time, or arrives damaged, please contact us with your order number and details of the problem.
We may ask for photographs or other information reasonably necessary to investigate the issue.
Delivery
An order will generally be treated as delivered when the carrier records delivery to the delivery address you provided, subject to any rights or remedies available under applicable law.
7. Returns, refunds and consumer rights
Please read our Returns & Refunds Policy for more information about returns and how to report a problem.
Change of mind
We do not offer returns, refunds or exchanges simply because you change your mind, order the wrong size or colour, no longer want the product, or make an error in information or personalisation you supplied or approved.
Problems with a product
If a product is faulty, damaged, incorrectly produced, materially different from its description or otherwise does not meet an applicable consumer guarantee, please contact us.
We may ask for your order number, a description of the problem and photographs showing the issue where reasonably possible.
We are entitled to assess the product or information about the problem before determining the appropriate remedy.
Where a product has a major problem, you may be entitled to a refund.
Where a problem is minor, we may be entitled to provide an appropriate remedy within a reasonable time before a refund or replacement is required.
Please do not send a product back unless we ask you to do so and provide return instructions.
Nothing in these terms or our Returns & Refunds Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.
8. Liability
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.
Subject to those rights, we are not responsible for loss or damage caused by circumstances outside our reasonable control or by incorrect information supplied by you, except to the extent that we are responsible under applicable law.
9. Designs and intellectual property
The Beyond the Anecdote name, branding, logos, original charts, graphics and other original website and product designs remain the intellectual property of their respective owner.
Purchasing a product gives you ownership of the physical product you purchased. It does not transfer ownership of the intellectual property incorporated into that product or give you permission to commercially reproduce, distribute or sell our designs or branding.
Personalised designs created from your results are supplied as part of the product for your personal use.
10. Your account
If you place an order while logged into a Beyond the Anecdote account, information about your order may be available through the My Orders section of the website.
You are responsible for taking reasonable steps to keep your account credentials secure.
If you believe someone has gained unauthorised access to your account, please contact us.
11. Changes to these terms
We may update these Terms of Sale from time to time.
Changes apply to future orders from the date the updated terms are published. The version presented when you place your order will apply to that order.
12. Privacy
We collect and use personal information as necessary to process payments, produce and deliver orders, provide customer support and operate the shop.
This may require us to provide relevant information to service providers involved in payment processing, production, shipping, address verification or other services necessary to fulfil your order.
Please see our Privacy Policy for more information about how personal information is handled.
13. Governing law
These Terms of Sale are governed by the laws of New South Wales, Australia.
Nothing in this section is intended to exclude any rights you may have under laws that apply regardless of this provision.
14. Contact us
If you have a question about an order, delivery, product or these Terms of Sale, please contact us through the Contact page on our website.
Please include your order number where applicable so we can identify your purchase.
